Terms and Conditions itrust88 — Complete Platform Usage Guide

01 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and itrust88 ("Platform", "We"). This document governs all aspects of your use of the itrust88.vin website, the official mobile app, and all related services provided by itrust88.

By completing the registration process, making your first deposit, or simply browsing the itrust88 platform, you confirm that you have read, understood, and agreed to comply with all terms stated herein. This acceptance also includes Privacy Policy and Responsible Gaming Policy which forms part of this Agreement.

These terms are written in Bahasa Malaysia for the convenience of local members. In the event of any ambiguity in interpretation, the Bahasa Malaysia version shall prevail for all members in Malaysia.

02 Eligibility & Registration

To register and use the itrust88 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration — itrust88 takes the protection of minors very seriously, and any registration attempt by an underage individual will be reported to the relevant authorities.
• An individual acting on their own behalf, not as an agent or representative of any third party.
• Not included on any list of individuals prohibited from using online gambling platforms in your jurisdiction of residence.
• Having full legal capacity to enter into a binding agreement such as this Agreement.
• Not an employee, contractor, agent, or immediate family member of any itrust88 employee.

Itrust88 reserves the right to request proof of identity and age at any time through the account verification process (KYC). Failure to provide the required documents within the specified timeframe may result in a temporary account freeze or closure until verification is complete.

03 User Account

Each member is only permitted to hold one (1) active account at itrust88 at any one time. Multiple account ownership by the same individual — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and constitutes grounds for the closure of all accounts involved.

You are solely responsible for:

• Keeping your account username and password confidential.
• Ensuring no third party accesses your account without authorization.
• Notify the itrust88 support team immediately if you suspect unauthorized access to your account.
• Updating your personal information whenever changes occur, especially contact details and payment methods.

Itrust88 is not liable for any losses arising from a member's failure to keep their account credentials secure. However, our team is always ready to help you recover access in the event of a security issue — contact our 24/7 support immediately.

04 Deposit & Payment

Itrust88 supports a variety of deposit methods commonly used by players in Malaysia, including FPX bank transfer, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, as well as digital wallets Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed in real time or within a very short timeframe.

General terms and conditions for deposits:

• The minimum deposit amount depends on the selected payment method and will be displayed during the deposit process.
• All deposits must be made using a payment method registered under the verified member's name — itrust88 does not accept third-party payments.
• Deposited funds must be legitimately sourced and itrust88 complies with all applicable anti-money laundering (AML) laws.
• If a deposit is not credited to your account within the expected timeframe, please contact customer support with proof of transaction for immediate investigation.

05 Fund Withdrawal

Itrust88 is committed to ensuring a smooth, fast, and reliable withdrawal process. Standard withdrawals are processed within a few hours for regular members, while VIP enjoy priority processing with faster turnaround times.

Withdrawal conditions to be observed:

• The account must be fully verified (KYC complete) before the first withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account registered under the verified member's name.
• Any active bonus may carry wagering requirements that must be met before the associated funds can be withdrawn — check the Promotions section for full details.
• Itrust88 reserves the right to conduct additional security checks before approving withdrawals that exceed certain limits. This is a standard protective measure applied to all members.
• Withdrawal requests that fail due to incorrect bank account details will be returned to your platform account balance — please double-check your payment details carefully before submitting a request.

For more details on withdrawal limits and methods, visit the Withdrawal us.

06 Bonus & Promotions

Itrust88 offers a wide range of bonuses and promotions designed to enhance your gaming experience. All promotional offers are subject to specific terms that will be clearly stated on the Promotions us.

General principles applicable to all itrust88 bonuses:

• Wagering Requirement: Each bonus carries wagering requirements that must be met before winnings from that bonus can be withdrawn. These requirements will be clearly stated in the terms of each promotion.
• One Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Validity Period: All bonuses have a set validity period. Unused bonuses or unfulfilled wagering requirements within the specified period will expire automatically.
• One Offer Per Household: Members residing at the same address, sharing a device, or using the same IP connection are considered the same household for bonus offer purposes.
• Right to Cancel: itrust88 reserves the right to cancel any bonus if there is evidence of abuse, fraud, or violation of promotional terms.

07 Game Rules

All games offered on the itrust88 platform are operated in accordance with the rules set by their respective game providers. The random number generators (RNG) used have been independently tested and certified by international third-party bodies to ensure fair outcomes.

Key points regarding game rules:

• Game results displayed by the itrust88 system are final and binding. Any discrepancy between server records and client records (browser or app) will be resolved based on the server records.
• In the event of a technical disruption that causes a game to be interrupted or end abnormally, itrust88 will refund the player's original wager for the affected round.
• Winnings obtained through technical malfunctions, software vulnerabilities, or any abnormal circumstances that do not reflect the actual game outcome may be voided following an investigation.
• It is the member's responsibility to understand the rules of each game before playing. Game descriptions are available within each game.

08 Prohibited Conduct

To ensure a fair and safe gaming environment for all members, the following activities are strictly prohibited on the itrust88 platform:

• Registering or using more than one account simultaneously.
• Using automated software, bots, or any third-party tools to interact with the platform.
• Colluding with other members to manipulate game outcomes or exploit the bonus system.
• Spreading false or misleading information about itrust88 on any public channel.
• Engaging in any activity that may facilitate money laundering or illegal financing.
• Using your itrust88 account for business, marketing, or any purpose other than personal entertainment.
• Attempting to hack, breach, or interfere with the platform's security systems.

Violation of any of the above rules may result in immediate action, including temporary account suspension, permanent account closure, forfeiture of remaining funds, and reporting to the relevant authorities.

09 Liability Limit

Itrust88 provides this platform on an "as is" and "as available" basis. While we make every effort to ensure 24/7 platform availability, itrust88 does not guarantee that the platform will be free from interruptions, errors, or downtime at all times.

Itrust88 is not liable for:

• Financial losses arising from platform disruptions or unavailability caused by factors beyond our control, including internet failures, power outages, or natural disasters.
• Any indirect, consequential, or special losses arising from use of the platform, even if itrust88 has been advised of the possibility of such losses.
• Actions or omissions by third parties, including payment service providers or game providers.

10 Account Closure

Members may close their account at any time by contacting the itrust88 support team. Before closure, ensure all funds in the account have been withdrawn — any remaining balance in a closed account will be processed in accordance with itrust88's internal procedures.

Itrust88 also reserves the right to close or suspend an account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• Request by a competent authority.
• Account inactivity exceeding the stipulated period (account inactive for 12 consecutive months).

For self-exclusion requests related to responsible gaming, please visit the Responsible Gaming — this process is handled with full respect and confidentiality.

11 Terms Amendment

Itrust88 reserves the right to amend, update, or replace these Terms and Conditions at any time. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the amendments take effect, except for changes required immediately for security or legal reasons.

Continued use of the itrust88 platform after amended terms take effect constitutes acceptance of those amendments. If you do not agree with the changes, you have the right to close your account before the effective date.

Members are responsible for reviewing the Terms and Conditions page periodically to stay informed of the latest applicable version. The "Updated" date at the top of this page indicates the date of the most recent amendment.

12 Contact Us

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the itrust88 support team is available to assist you 24 hours a day, 7 days a week.

For general enquiries and frequently asked questions, visit the FAQ which contains answers to the most frequently asked questions by our members.