Itrust88 takes every aspect of your personal data protection seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your information in accordance with applicable data protection laws in Malaysia.
Six core data protection principles we apply for every itrust88 member.
All data transmitted between your device and itrust88 servers is encrypted using SSL 256-bit technology — the same standard used by leading banking institutions worldwide. No sensitive data can be intercepted during transmission.
Your personal information is stored on servers protected by multi-layered firewalls and regularly audited by independent parties. Access to sensitive databases is restricted exclusively to staff with specific authorisation.
A role-based access control (RBAC) system ensures that only relevant staff can view your data, and every access is logged in a tamper-proof audit trail for tracking and accountability purposes.
Itrust88 has never and will never sell, rent, or transfer your personal data to advertisers, marketing companies, or any third party without your explicit consent. Your data is not our product.
Itrust88's data protection practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We have appointed a dedicated Data Protection Officer (DPO) to ensure ongoing compliance with all legal requirements.
The itrust88 cybersecurity team monitors all system activity around the clock using advanced Intrusion Detection Systems (IDS). Any suspicious activity is detected and responded to in real time.
This Privacy Policy applies to all services provided by itrust88 through the website itrust88.vin, the official mobile app, and all customer support channels. By using any itrust88 service, you agree to the practices described in this document.
To provide a secure, responsible, and high-quality online gaming platform service, itrust88 needs to collect certain categories of information from members. We only collect data that is strictly necessary for the stated purposes, and nothing more.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (MyKad) | Account verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, verification, support |
| Financial Information | Bank account details, deposit/withdrawal transaction records | Payment processing, AML compliance |
| Usage Data | Game history, activity logs, session duration | Service improvement, responsible gaming |
| Technical Data | IP address, browser type, device information | Security, fraud detection, platform performance |
| Communication Data | Support chat records, sent emails, complaints | Service quality, issue resolution records |
We collect this information through three primary methods: information you provide directly during registration or use of the platform; data collected automatically via cookie technology and session monitoring; and information obtained from trusted third parties such as identity verification service providers and payment providers.
Note: We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required by law or with your explicit consent.
Every piece of data we collect is used for a clear and lawful purpose. itrust88 will not use your information for purposes unrelated to the provision of platform services. Below is a detailed breakdown of how your data is used:
Any use of your data for direct marketing purposes — such as informing you of itrust88 promotions and special offers — is carried out only with your explicit consent, and you may withdraw that consent at any time through your account notification settings.
Itrust88 does not sell, does not rent, and does not trade your personal data to any party for commercial purposes. Data sharing only occurs in the following limited situations, and each case is subject to strict contractual protections:
Important Notice: itrust88 will never request your login credentials or password via email, chat, or phone. If you receive such a request claiming to be from itrust88, please report it to our security team immediately.
Itrust88 uses cookies and related tracking technologies to ensure the platform functions properly, enhance the user experience, and analyse platform usage. Below are the categories of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the itrust88 platform. For more information on managing cookies, refer to your browser's help documentation.
Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is itrust88's highest priority. We implement multiple layers of technical and organisational security to ensure the integrity of your data at all times.
The key security measures we implement include:
Best Practices: While we take all reasonable steps to protect your data, security also depends on your own practices — use a strong password, enable 2FA, and never share your account credentials with anyone.
Itrust88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
Our general data retention period guidelines are as follows:
When data is no longer needed, itrust88 ensures it is securely deleted or anonymised using non-recoverable methods. The data deletion process is carried out periodically and documented for accountability purposes.
As an itrust88 member and an individual whose personal data we process, you hold certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA). itrust88 is committed to respecting and facilitating the exercise of these rights.
You have the right to obtain a copy of all personal data we hold about you. Access requests will be processed within 21 working days.
If your data is inaccurate or incomplete, you have the right to request a correction. Update your profile directly through your account settings.
Under certain circumstances, you may request that we delete your personal data — subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, without providing any justification.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
For any processing based on your consent, you may withdraw that consent at any time without affecting prior processing.
To exercise any of the above rights, contact our data protection team at [email protected] by stating the right you wish to exercise and the information required to verify your identity. We will respond within 21 business days.
Itrust88 is an online gaming platform that is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from minors. This is not merely an internal policy — it is a moral and legal obligation we take very seriously.
The measures we take to protect minors include:
If you believe we may have collected data from a person under the age of 18, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the relevant data, in the shortest time possible.
Itrust88 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All material amendments will be communicated to you via:
The "Updated" date at the top of this document will always reflect the date of the latest amendment. We encourage you to review this Privacy Policy periodically. Continued use of the itrust88 platform after an amendment takes effect will be considered acceptance of the updated terms.
If you disagree with any amendment to this Privacy Policy, you have the right to close your account and cease use of itrust88 services before the amendment takes effect.
If you have any questions, concerns, or wish to exercise your data protection rights, the itrust88 Data Protection Officer (DPO) team is ready to assist you.
You can reach us via:
We are committed to responding to all privacy-related inquiries within 5 working days and resolve more complex requests within 21 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Answers to the most frequently asked questions from our members regarding privacy and data security.
Your personal data is always protected to the highest security standards. Register a free account today and enjoy a safe, fair, and transparent gaming experience alongside more than 500,000 active itrust88 members.